Business Hours Most orders placed by 1:30 PM Pacific Time for items in stock will ship the same day. Our Sales and Customer Service Departments are open from: 9:00 AM - 5:00 PM (PST) Monday – Friday
How to Order We strive to make the order process simple and fast for you so you can get back to the grill ASAP. There are several ways to place an order: 1. Call us at 1-818-404-9265 2. Email us at firstname.lastname@example.org 3. Place an order using our website www.Handle-This.com 4. For your protection, do not mail cash.
Methods of Payment Payment can be made by American Express, Discover, MasterCard, Visa, Money Order or Personal Check.Payments made with Temporary Checks from your account will be held up to 21 days for clearance before shipping.
Returns/Exchanges If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of sale for a hassle-free refund of the amount paid for the product. Refunds do not include shipping costs. On exchange of defective products, Handle-This will pay for shipping on the outbound replacement product only. We only require that the product not be damaged, missing components or manufacturer's documentation. Handle-This that have been used cannot be returned. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name and order number on the package for efficient identification. Please note that we do not pay the shipping charges involved in returning goods.
Sales Tax Most of our customers are not charged sales tax. However, if you live in Pennsylvania, purchase products from us at certain events and trade shows, or place certain special orders you will be charged the applicable amount of sales tax.
Back Orders Occasionally, items you ordered might be in short supply. In this case, we will notify you if an order cannot ship in a timely manner and is placed on backorder. Note that except for some special orders and drop ship orders we do not charge your credit card until your order ships.
Damaged Shipments All shipments should be inspected at the time of delivery. Damaged packages should be refused. If your damaged shipment was delivered by UPS, please call 1-818-404-9265 and report the damage. If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill. After contacting the carrier, please call Handle-This Customer Service at 1-818-404-9265 for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages on the relevant paperwork legally states that you have received your freight in good condition and Handle This, Inc. cannot be held liable for any damages or missing pieces. Additional, leaving a note and/or instructions for the diver is the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, Handle-This, Inc. cannot be held liable for any damages or missing pieces. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Handle This, Inc. cannot be held liable for any damages or missing pieces for accepted via signature delivery.
Warranties All items are covered only by their Manufacturer's Warranties and/or Guarantees. Handle This, Inc. can assume no responsibility for use or application by the user. We have made every effort to ensure that the information on this website is correct. However any typographical or printing errors, Prices or Specifications (subject to change) will be corrected without prior notice.
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